Privacy Policy

Blissful Bubbies

Infant Sleep, Feed & Routine Consultants

Effective Date: 23/03/2026

1. Introduction

Blissful Bubbies (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of personal information:

a. Personal Information

* Name

* Email address

* Phone number

* Billing and payment details

* Any information you provide through forms, bookings, or direct messages

b. Sensitive Information

Where relevant (e.g. sleep support services), we may collect limited information about:

* Your baby’s sleep patterns

* Family routines

* Health-related information you voluntarily provide

This information is only collected with your consent.

c. Automatically Collected Information

When you use our website, we may collect:

* IP address

* Browser type

* Device information

* Pages visited and time spent

* Cookies and usage data

3. How We Collect Information

We collect information through:

* Website forms (e.g. contact, booking, subscription)

* Direct messages via Instagram, Facebook, WhatsApp, and WeChat

* Email communications

* Payment and checkout processes

* Cookies and analytics tools

* Social media interactions

4. Payment Information

We offer multiple payment options, including:

* Stripe (secure online payments)

* WeChat Pay

* Bank transfer / direct debit

When you make a payment:

* Your payment details are processed securely by third-party payment providers

* We do not store full credit card or financial account details

* We may retain limited transaction information (e.g. name, amount, date) for record-keeping and legal purposes

Each payment provider handles your information in accordance with their own privacy policies.

5. How We Use Your Information

We use your personal information to:

* Provide our services (including baby sleep support)

* Communicate with you via email or messaging platforms

* Deliver ongoing support (including 1:1 messaging access)

* Process payments and manage subscriptions

* Send updates, service information, and marketing (you can opt out anytime)

* Improve our website, services, and customer experience

* Comply with legal obligations

6. Disclosure of Information

We may disclose your information to:

a. Service Providers

* Payment processors (including Stripe and WeChat Pay)

* Banks and financial institutions (for direct debit processing)

* Website hosting providers

* Email and messaging platforms

* Analytics and marketing providers

b. Messaging & Social Platforms

When you communicate with us via Instagram, Facebook, WhatsApp, or WeChat:

* Your information is also handled by those platforms

* We are not responsible for how those third parties manage your data

* We recommend reviewing their respective privacy policies

c. Legal Requirements

We may disclose information where required by law or to protect our rights.

d. Business Transfers

If our business is sold or restructured, your information may be transferred as part of that process.

We do not sell your personal information.

7. Method of Disclosure

Your information may be disclosed:

* Electronically via secure platforms, payment gateways, and cloud-based systems

* Through messaging platforms (Instagram, Facebook, WhatsApp, WeChat)

* Via third-party service providers, some of which may store data outside Australia

By using our services, you consent to this disclosure.

8. Data Security

We take reasonable steps to protect your personal information, including:

* Secure website hosting

* SSL encryption for online transactions where applicable

* Use of trusted third-party payment providers

* Password-protected systems and accounts

* Limiting access to authorised personnel only

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

* Improve website functionality

* Understand user behaviour

* Support marketing and analytics efforts

You can adjust your browser settings to refuse cookies if you prefer.

10. Access and Correction

You may request access to the personal information we hold about you and request corrections if needed.

To do so, please contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to:

* Provide our services

* Maintain business and financial records

* Comply with legal obligations

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Blissful Bubbies
Infant Sleep, Feed & Routine Consultants

Email: info@blissfulbubbies.com.au

Website: www.blissfulbubbies.com.au

15. Complaints

If you believe we have breached your privacy rights, you may contact us and we will respond promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).